We put a lot of focus on pet owner reviews because bad reviews from pet owners will hurt your practice tremendously.

Knowing how to keep pet owner upsets to a minimum is the best thing. Following that is how to handle a pet owner who is upset so the problem gets solved quickly within your organization and does not become viral on the internet as the first thing a potential pet owner sees when they search for your name.

Inc. Magazine online has a great article about 5 different types of

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